Writing a Complaint Letter

When writing your complaint letter, make sure it includes the following sections:

1. Your Contact Information

Start the letter by providing:

• Your full name
• Your mailing address, phone number, and email
  (Note: The CRNA will share your name and a copy of your letter with the registrant, but your contact details will remain confidential.)

2. Statement of Intent

Clearly state that you are filing a formal complaint. For example:

“I am writing to file a complaint regarding the professional conduct of a registrant.”

3. Registrant’s Details

Include:

• The registrant’s first and last name
• Their professional designation (e.g., RN, NP)
  (If you do not know their name, try these steps: ask the registrant, contact the health facility, check your health record, or contact the Registrar for assistance.)

4. Description of Concerns

Provide a short, factual summary of your concerns. Be specific about what happened, when, and where. Examples of issues to describe:

• Inappropriate nursing care
• Neglect or abuse (verbal, physical, emotional, sexual)
• Medication errors
• Breach of privacy/confidentiality
• Patient safety concerns
• Theft, fraud, or deceit
• Conflict of interest
• Rude or unprofessional language
• Inappropriate relationship

5. Signature

Sign the letter (physical or electronic).
Only one person can be listed as the complainant; others may be named as witnesses if an investigation occurs.