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Complaints

The College of Registered Nurses of Alberta (CRNA) is responsible for addressing complaints made about the conduct of its registrants.

Registrants are the individual registered nurses, graduate nurses, nurse practitioners, graduate nurse practitioners and certified graduate nurses with permits to practise in Alberta.

  • Other health practitioners are the responsibility of their respective colleges.
  • All complaints are managed per the Health Professions Act (HPA).

Anyone can file a complaint against a registrant for unprofessional conduct. Unprofessional conduct is defined in the HPA. It includes a breach of the standards of practice, the Code of Ethics, and conduct that harms the integrity of the profession.

Submit a Complaint

There are two options to submit a complaint about a registrant. 
Complaint Management Process

The CRNA manages complaints to protect the public and the integrity of the nursing profession. 
Investigations

An investigation may be required to find out the details or facts behind a complaint. 
Hearings

A complaint may move to a hearing to address the allegations of unprofessional conduct. 
Request a Review of Dismissal Decision

If a complaint is dismissed, complainants have 30 days to request a review of the decision. 
Expedited Alternate Resolution

Expedited alternate resolution (EAR) is a process to resolve a complaint without a hearing. 
Disciplinary Matters

The CRNA publishes disciplinary decisions to advise the public of findings of unprofessional conduct and resulting sanctions.
Conduct Hearing Notices

The CRNA will publish a Notice to Attend a Hearing on its website prior to a hearing.